Money Back Guarantee is the policy of refunds applicable to Olapaper.com.
The policy can be divided into 2 sections:
- Before approving the preview version of your order.
- After approving the order.
In both cases, if you live on the territory of the European Union and paid VAT in the process of payment transaction, you do not receive it back with a refund. You get back only the money or a percentage of the price stated in the Prices section of the website. VAT is non-refundable. Please note that Discounts and our Extras, such as TOP Editor, Plagiarism report, and VIP Customer Service, are not subject to refunds. Plagiarism in the uploaded paper is not subject to refunds either unless it is discovered in the edits.
Before approving the paper:
You can qualify for a 100% refund if:
There was a payment mistake (identical orders, double payment, etc). You will need to report the case to us immediately. You will only get a 100% refund if the editor has not been assigned.
We are not able to provide you with a suitable proofreader/editor.
You no longer need the paper because the deadline has passed, but it wasn’t delivered to you. In this case, you don’t receive the paper and don’t have the right to use any materials that we have sent you before on this order (does not apply to revisions). Sending your order for revision means that you approve of the paper in general but require minor adjustments. If you send your paper for revision, you will not be able to get 100% money back.
You will be eligible for a 70% refund if:
The editor has been assigned, and less than a half of the deadline has passed; the editor has started working on your paper and should be compensated.
You will be able to get back 50% of your money if:
The editor has been assigned to your order, and more than a half of the deadline has passed.
We are not able to provide you with an editor for your revision.
If we fail to deliver the paper on time, we will recalculate a new price of the order according to the deadline, within which we delivered the paper. For example, if you ordered a paper with an 8 hour deadline and we provided it within 12 hours, the difference between the payments will be refunded (does not apply to revisions).
Please note that you have 14 days to approve the paper. The approval time is calculated automatically from the moment the last version was uploaded to your personal order page and/or from the end of your deadline. After the time has passed, the paper (or a part of the paper) is approved automatically.
If you are not satisfied with the quality of your paper, you may request a free revision to be made or another editor to be assigned. You also can give this order the Quality Evaluation status by writing a note “Please give this order the Quality Evaluation status” on your personal order page.
There are several important points you need to consider when giving an order the Quality Evaluation status:
In case of Quality Evaluation, you will have to provide strong reasons and examples to back up your claim.
It will take some time to evaluate the quality of your order – communicate with the editor, send the paper for evaluation, etc. Sometimes we may ask for additional materials or evidence to support your request.
Each case is reviewed separately; every decision concerning refund is taken after careful consideration. The refund percentage is suggested independently in each case.
Failure to provide the information required for Quality Evaluation within 14 days will result in annulment of the Quality Evaluation procedure, and no refund will be possible thereafter.
For all the orders that are given the Quality Evaluation status, you have a 14 days period to resolve the situation with the Customer Experience Manager. If you fail to provide the required information or feedback within this time, contact our Customer Support Representatives and explain the situation to them.
For additional information on revisions, consult our Revision Policy.
After approving the paper:
Every client can review his/her order and ask for additional corrections, if necessary. However, once you press the Approve button, which gives you access to an editable and printable version of the paper, you are not able to ask for any refund. By pressing the Approve button, you confirm that you are satisfied with the quality of the product and have no complaints about the editor’s work.
After pressing the Approve button you only have 7 days to ask for a revision. In order to do it, you have to contact Customer Support Representatives and explain the situation to them. If your order exceeds 20 pages, you can request a free revision within 14 days after approval.
Do not press the Approve button if you haven’t checked the paper’s quality or you are not satisfied with it. If you cannot see the preview version of your paper, contact our Customer Support Representatives and ask for another way to preview the paper.
When asking for a full refund, you don’t have the right to use the edited paper or any of the additional materials we may have provided you with in the course of work. All these materials become the property of our company. This is done to protect our editor’s work in cases when the Customer claims for a refund when work had been already completed.
We don’t guarantee any particular grade, and you cannot ask for a refund if you were poorly assessed.